These Booking Terms & Conditions apply to all bookings made with Holiday Space Sdn. Bhd. ("Holiday Space", "we", "us" or "our") through our website, by phone, WhatsApp, email or at our outlet. They should be read together with our website Terms & Conditions, Privacy Policy and Cancellation & Refund Policy.

By completing a booking you confirm that you have read and accepted these terms on behalf of yourself and every traveller named in the booking, and that you are authorised to do so.

Holiday Space acts as a booking agent for independent travel suppliers, such as airlines, hotels, tour and activity operators and transport companies. When you book, your contract for the travel service itself is with the supplier, and the supplier is responsible for providing that service.

Each supplier's own terms and conditions, fare rules, conditions of carriage and policies apply to your booking. Where they differ from these terms, the supplier's rules prevail for that service.

Our responsibility is to make your booking with reasonable care and skill, pass on the information you provide, and assist you with the booking as described in these terms.

Prices are shown per booking or per person as indicated and include the taxes and charges notified to us by the supplier at the time of booking, unless stated otherwise. Some charges, such as local city or tourism taxes, resort fees, baggage fees or deposits, may be payable directly to the supplier.

Our default display currency is Malaysian Ringgit (MYR). If you choose to view prices in another currency, the converted amounts are indicative only and are based on exchange rates that change over time.

The currency in which you are actually charged (the settlement currency) depends on the supplier and the payment gateway used, and is shown at checkout. Your card issuer or bank may apply its own exchange rate and foreign transaction fees, for which we are not responsible.

Prices are not guaranteed until your booking is confirmed and paid. Suppliers may change prices at any time before confirmation, including between the search results and checkout.

• Full payment is usually required at the time of booking unless a deposit or pay-later option is offered for that booking.
• If a booking is held with a payment deadline, it may be cancelled automatically by the supplier if payment is not received in time, and the price may change.
• Payments are processed by our payment service providers. Card details are entered on their secure pages and are not stored by us.
• Service, processing or payment-method fees, where applicable, are shown before you pay.
• If a payment is declined, reversed or charged back, we may cancel the related booking and recover any costs incurred.

A booking is confirmed only when payment has been received and we have issued a confirmation, e-ticket or voucher to you. A booking request, payment receipt or "pending" status is not a confirmation.

Please check all details on your confirmation immediately, especially traveller names, dates, times and destinations, and tell us of any error straight away. Names must match the travel document exactly; corrections may not be possible or may incur supplier charges.

If a supplier cannot confirm your booking, we will tell you as soon as possible and refund any amount you paid for that service, or offer an alternative.

It is each traveller's responsibility to hold a valid passport (many countries require at least six months' validity), any visas, transit visas, entry permits, vaccinations and health documents required for every country on the itinerary.

Any information we give about entry requirements is general guidance only. Please check with the relevant embassy, consulate or official government source before you travel.

We are not responsible if you are refused boarding or entry because of missing, invalid or incorrect documents, and any resulting costs, including cancellation charges, are your responsibility.

Requests to change or cancel a booking must be made to us in writing (email, support ticket or WhatsApp) by the lead traveller or the person who made the booking.

Whether a change or cancellation is possible, and what it costs, depends on the supplier's rules. Many airfares and special hotel or activity rates are non-changeable and non-refundable.

Changes may involve supplier charges, any difference in fare or rate, and our service fee. Refunds are handled under our Cancellation & Refund Policy.

Suppliers may change schedules, flight times, aircraft, hotel or activity arrangements, or cancel services. When we are notified, we will pass the information on to you using the contact details in your booking and help you with the options the supplier offers, such as an alternative or a refund.

Please make sure your email address and mobile number are correct and check them regularly before travel. We recommend reconfirming flight times 24 to 72 hours before departure.

You must arrive at check-in, boarding and meeting points in good time, comply with the supplier's rules and local laws, and behave appropriately. Suppliers may refuse service to anyone whose conduct is disruptive or unsafe, without refund.

We strongly recommend that you buy suitable travel insurance covering cancellation, medical expenses, personal accident, baggage and travel delay.

As a booking agent, we are not responsible for the acts, omissions, defaults or negligence of suppliers or their staff, or for any injury, loss, damage, delay or extra expense arising from the travel services they provide. Claims about a supplier's service should be made to that supplier, and we will assist you where we reasonably can.

Where we are found liable to you, our total liability in connection with a booking is limited to the amount we received from you for that booking, except where the law does not allow such a limit.

We are not liable for indirect or consequential loss, or for loss of enjoyment, profit or opportunity.

Nothing in these terms excludes or limits any rights you have under the Consumer Protection Act 1999 or other Malaysian law that cannot be excluded.

Neither we nor our suppliers are liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, extreme weather, epidemics or pandemics, government action or travel restrictions, war, terrorism, civil unrest, industrial action, airport or air-traffic-control closures, and failure of utilities or communication systems.

In such cases, any refund or change will depend on what the supplier offers. We will pass on any refund we receive from the supplier, less any non-recoverable costs and our applicable service fees.

If you have a problem during your trip, please tell the supplier immediately so they have a chance to put it right, and let us know as well. If the matter is not resolved, send us your complaint in writing with your booking reference within 30 days of the end of your travel, and we will respond as soon as possible.

These Booking Terms & Conditions are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute, without prejudice to your right to bring a claim before the Tribunal for Consumer Claims Malaysia.

For help with a booking, please contact us with your booking reference:

• Email: hello@holidayspace.my
• Phone: +60 7 571 0057
• WhatsApp: +60 10 400 8840
• Post or in person: Holiday Space Sdn. Bhd., 15, Jalan Selesa 1, Taman Selesa, 81400 Senai, Johor, Malaysia